Support
Kifaya's team supports every academy that uses Madar, in Arabic and English.
How to reach us
| Channel | Address |
|---|---|
| support@kifaya-it.com | |
| WhatsApp Business | +966580448617 |
| Hours (Riyadh time) | Sunday to Thursday, 9:00 to 17:00 |
Write to us from the e-mail address or the phone number your academy gave us, so we know who you are. Inside Madar, the sign-in pages link to the terms of service and the privacy policy.
Ask your academy's administrator first
Your academy's administrator can solve most account problems at once, without us:
- A forgotten password: use "Forgot your password?" on the sign-in page; the link arrives by e-mail.
- A lost phone or authenticator app: sign in with one of your recovery codes, or ask your administrator to reset your two-step verification; you set it up again at your next sign-in.
- Sign-in blocked after wrong passwords: your administrator can unblock it.
- A new member of staff, a role or a permission: your administrator manages users and roles.
If the administrator is the one locked out, contact us. We confirm who you are before we change anything.
What to tell us
- Your academy's name and your username (never your password).
- What you were doing, the screen you were on and the time it happened.
- What you expected, and what happened instead. A screenshot helps, if it shows no child's details you do not need to share.
What never to send
Nobody at Kifaya will ever ask you for these, by e-mail, WhatsApp or phone:
- your password;
- a code from your authenticator app, or a recovery code;
- files exported from Madar with players' or parents' details, unless we agreed on it for a specific request.
If you sent one of these by mistake, change your password, replace your recovery codes under My account, and tell us.
Something looks wrong
If you think someone has seen data they should not have, or that an account was used by someone else, contact us at once and note the time. The data processing agreement sets out what we then do and how quickly.